Refund Policy

AmericanAutoListings ("AmericanAutoListings," "we," "us," or "our") is committed to a fair and transparent refund process. This Refund Policy applies to all subscription fees and paid services purchased through AmericanAutoListings.com. By purchasing a subscription or paid service, you agree to the terms of this policy.

All payments are processed securely through Stripe. We do not store your full payment card details.

AmericanAutoListings offers monthly dealer subscriptions, billed in advance on the number of vehicles listed. The following refund terms apply:

• Monthly Subscriptions: Monthly subscriptions are billed at the start of each billing cycle. We offer a full refund if requested within 48 hours of the initial charge for new subscribers. After 48 hours, the monthly fee is non-refundable for the current billing period. You may cancel at any time to prevent future charges.
• Annual Subscriptions: Annual subscriptions are eligible for a prorated refund if cancellation is requested within 30 days of the initial purchase. After 30 days, annual subscription fees are non-refundable. You may cancel to prevent renewal at the end of the current annual term.
• Renewals: Automatic renewal charges are non-refundable unless you contact us within 48 hours of the renewal date. To avoid renewal charges, cancel your subscription at least 24 hours before your renewal date.

You can cancel your subscription at any time through your dealer dashboard under Account Settings > Subscription. Upon cancellation:

• Your subscription remains active through the end of the current billing period.
• You will not be charged again after the current period ends.
• Your active listings will remain visible until your subscription expires.

The following are not eligible for refunds:

• Subscription fees after the applicable refund window has passed.
• Partial months of service used before cancellation.
• Any fees associated with reinstatement of suspended accounts due to Terms of Service violations.
• If we suspend or terminate an account for a Terms of Service violation, prepaid fees for the unused portion of the current term are not automatically refunded. We may, at our discretion, issue a prorated refund. Fees are not refunded where an account was terminated for suspected fraud or unlawful content.
• Charges that are more than 60 days old.

If you believe a charge was made in error, please contact us at support@americanautolistings.com before initiating a chargeback with your bank. We are happy to resolve billing issues directly and promptly. Initiating a chargeback without first contacting us may result in suspension of your account pending investigation.

To request a refund, contact our support team with your account details and the reason for the request:

• Email: support@americanautolistings.com
• Subject Line: "Refund Request – [Your Account Email]"

We aim to review all refund requests within 3-5 business days. Approved refunds are issued to the original payment method and typically appear within 5-10 business days depending on your bank or card issuer.

AmericanAutoListings reserves the right to modify this Refund Policy at any time. Changes will be reflected by updating the "Last Updated" date above. Continued use of our services after any changes constitutes your acceptance of the updated policy.

For questions about this Refund Policy or your subscription, contact us at:

• Email: support@americanautolistings.com